Tracking and Delivery
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When will I receive my order?
For products requiring assembly, you'll be able to schedule the delivery time and date that suits you. At checkout, you can either choose the date and time that are convenient for you.
For all your other Babyshop products, your orders will be delivered in 2 to 3 business days.
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How do I select a delivery date and time for my Babyshop products?
You'll be able to schedule the delivery of select Babyshop products (including large products and those requiring assembly) in a few easy steps. Here's how:
- Shop the products you want. You can see if scheduled delivery is available for the product you've chosen, on the product page itself.
- Pin your location on the shipping page. This is optional, but it will help us find you faster.
- Click a date that suits you - available dates will be highlighted in green.
- Select a convenient time to receive your order
That’s it! Your delivery date and time will be displayed on your screen.
Very rarely, we may be forced to change our delivery schedule because of issues with transportation, weather, stock availability or any other unforeseen circumstance. Don’t worry, we'll get in touch with you to reschedule your delivery in such cases.
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Can I change my delivery address after I've placed my order?
No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery.
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Can I book a preferred delivery time?
You’ll be able to choose a delivery date and time only for products that need assembly. You can do this from the Shipping section as you checkout.
Your orders will usually be delivered in 2 to 3 business days.
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Do I need to hand over my Cash on Delivery payment before my products are assembled?
Yes. If you’ve opted to pay by Cash on Delivery, our delivery team will hand over your order at your delivery location, only once you’ve made your cash payment.
If you choose not to pay when they arrive, the delivery team will take back the products without delivering or assembling them.
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Do you deliver to multiple addresses?
We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.
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I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?
Of course! Call us on +20225878161 and we'll sort it out.
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Do I need to show my ID when my order arrives?
Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your passport or National ID.
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Can someone else receive the order on my behalf?
Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or National ID).
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