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Babyshop EGY
refer-a-friend
0
Gift Card
10
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
What shall I do in case I lose my Gift Card?
My Gift Card is damaged/defaced. What do I do?
Can I return a Gift Card?
View all 10
Tracking and Delivery
9
When will I receive my order?
How do I select a delivery date and time for my Babyshop products?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do I need to hand over my Cash on Delivery payment before my products are assembled?
View all 9
Click & Collect
18
I am unable to select my preferred store for click & collect
Do I get any additional benefit by placing a Click & Collect order?
Can I choose any store?
Can I change my chosen store after I placed an order using Click & Collect?
How can I pay for my Click & Collect order?
View all 18
Returns Policy
26
I just returned my order. Will I receive refund of charity amount?
I just cancelled my order. Will I receive refund of charity amount?
I paid for an order using My Credit balance and then cancelled the order. What happens to my balance?
What is My Credit?
I paid for my order by Cash on Delivery. Can I return the products and get a cash refund?
View all 26
Returns Process
10
How do I return an order?
Can I return my online purchases to a Landmark store?
Can I book a return online?
Are there products I cannot return by raising an online return request?
When will you pick up the products I want to return?
View all 10
My Account
6
Can I change my email address?
How do I change my billing address?
Is my account and payment information secure?
How do I change my password?
How do I create an account?
View all 6
Orders
8
What factors should I consider before placing an order for a large item?
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
View all 8
Shipping
3
When will I receive my order?
What if I am not at home when my order arrives?
Will I be charged for delivery?
Payments
6
Do you provide a choice of charities?
I would like to make a charity donation without placing an order. How can I do this?
What is a charity donation?
Can you transfer the amount in My Credit balance to my bank account?
How can I pay for my order?
View all 6
In-Store
11
How do I sign up for the Shukran Loyalty Programme?
Is there a minimum spend amount or a joining fee to become a Shukran member?
What payment methods do you accept?
What if I have other questions?
How can I find out when a product will be in stock?
View all 11
Shukrans
25
Can I earn points on vouchers?
How do I cancel my Shukran membership?
Can I transfer my Shukrans?
How can I pay with my Shukrans?
How do I check my Shukran balance?
View all 25
Warranty
0
Buy Now
10
Does Buy Now work on the mobile site and on your apps?
Can I delete a card that has been saved?
Can I store more than one card in my Buy Now settings?
How do I make changes to my Buy Now default settings?
How do I select a delivery date and time for my Babyshop products when using Buy Now?
View all 10
Kiosk
0
Other Information
8
Do I need a separate sign-in username and password for each brand site?
Will I have to pay separate shipping charges for each brand?
Can I still use My Credit to shop any brand?
How do I locate the store nearest to me?
Do offers and promotions appear on your website?
View all 8
Business Update
0
Most popular questions
When will I receive my order?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
How do I cancel my order?
Will I be charged for delivery?
How can I pay for my order?
How do I redeem my Gift Card?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?